Privacy Policy
Effective Date: July 01, 2026.
At Kings Cross Physiotherapy (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact our clinic.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Kings Cross Physiotherapy provides evidence-based physiotherapy, rehabilitation and musculoskeletal healthcare services from our clinic in Kings Cross, London.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.
Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Information you provide through our contact forms
- Appointment enquiries
- Any information you voluntarily submit to us
- Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Website usage statistics
This information helps us improve our website and user experience.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange appointments
- Provide healthcare-related information you have requested
- Improve our website and services
- Monitor website performance
- Maintain website security
- Comply with legal and regulatory obligations
We only process your personal information where we have a lawful basis for doing so.
Contact Forms
If you complete a contact form, we will use the information you provide solely to respond to your enquiry or assist with your request.
We will never sell your personal information to third parties.
Appointment Booking
If you book an appointment through our online booking system, your personal information will be processed by our secure appointment booking provider.
Please refer to the booking provider’s own Privacy Policy for further information about how your information is processed.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Enhance security
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
Analytics
We may use website analytics services to better understand how visitors use our website.
These services collect anonymous information such as:
- Number of visitors
- Popular pages
- Time spent on pages
- Device types
- General location data
This information cannot normally be used to identify individual visitors.
Sharing Your Information
We may share information with trusted third-party service providers where necessary to operate our website and provide our services, including:
- Website hosting providers
- Appointment booking providers
- IT support providers
- Analytics providers
These organisations process information only on our instructions and are required to keep it secure.
We may also disclose information where required by law.
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory or professional obligations.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Restrict or object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Further information is available from the Information Commissioner’s Office at www.ico.org.uk.
Third-Party Websites
Our website may contain links to external websites, including partner organisations and healthcare resources.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Kings Cross Physiotherapy using the contact details provided on our Contact page.
Kings Cross Physiotherapy
Evidence-based physiotherapy delivered with honesty, compassion and clinical integrity.